Frequently Asked Questions

Add your products to the cart, enter your address, choose your shipping method, and pay online. You will receive a confirmation email immediately.

Full details on our Orders & Payments page.

No, you can order as a guest. An account simply allows you to track your orders and order faster next time.

You will receive a confirmation email right after your order. Can't find it? Check your spam folder, then email us at info@coreebeauty.com.

Yes, as long as it hasn't been shipped yet. Email us as soon as possible at info@coreebeauty.com with your order number: we ship within 12 to 24 hours. Once the package has left, you can return unopened products within 15 days for free.

Yes, as long as the order hasn't been shipped. Contact us quickly at info@coreebeauty.com.

Yes, every order includes free samples, subject to availability.

Yes. After placing your order, email us at info@coreebeauty.com: we will remove the prices from the packing slip.

Email us specifying the product: we will give you the expected restock date and can suggest an equivalent product.

Twint, Visa, Mastercard, American Express, and PayPal. Payment is made online via a secure page.

Yes. Your banking data is processed by our payment provider and is never stored by Coree Beauty.

Yes. If you are ordering from France, Germany, Belgium, or Italy, prices are displayed and paid in euros.

Yes, all our prices are shown inclusive of VAT. Shipping costs are displayed before payment. For the European Union, import duties may be requested upon delivery.

Enter your code in the field provided in the cart or at the checkout step. The discount is applied before payment.

Check the information entered or try a different payment method. If the problem persists, contact us: no order is validated without accepted payment.

Economy (2–3 business days): CHF 7.90, free from CHF 39. Priority (1–2 business days): CHF 10.90, or CHF 5.00 from CHF 39. Envelope for small items: CHF 2.50, no tracking.

See our Shipping & Returns page.

Within 12 to 24 hours, including Saturday, from our warehouse in Switzerland. No shipping on Sundays.

As soon as it ships, you will receive an email with your tracking link. Envelope shipments do not have a tracking number.

Yes, to Liechtenstein, France, Germany, Belgium, and Italy, in approximately 3 to 5 business days. Shipping is free from CHF 39.

Our packages ship from Switzerland. For European Union countries, import duties (VAT, customs clearance) may be requested upon delivery by the carrier. These are the responsibility of the recipient.

First, check your tracking link. If there is no movement, email us at info@coreebeauty.com with your order number: we will contact the carrier and find a solution.

Yes, within 15 days of receipt, and returns are free. The product must be unopened, unused, and in its original packaging.

The full procedure is on our Shipping & Returns page.

Email us at info@coreebeauty.com with your order number, the product, and the reason. We will reply with instructions to return your package at no cost.

No. For hygiene reasons, cosmetics that have been opened, tested, or used cannot be accepted. If a product has caused a reaction, email us: we always look for a solution.

Upon receipt and verification of the product, back to the payment method used for the order, within 14 days at the latest.

Email us as soon as possible at info@coreebeauty.com with a photo. We will resend the correct product or refund you, at no cost to you.

Yes, 100%. We import our skincare products directly from South Korea and store them in Switzerland. We only sell recognized Korean brands.

From South Korea. They are stored in our warehouse in Switzerland, which allows us to ship them within 24 hours.

Look for the small open jar symbol printed on the packaging: it indicates the shelf life after opening, e.g., "12M" for 12 months. Keep your skincare products away from heat and direct sunlight.

It depends on the brands and products. This information is indicated on each product page. If in doubt, email us.

On each product page and on the packaging. If you have an allergy, always check the full list before use.

K-Beauty refers to skincare and beauty routines from South Korea. It focuses on hydration, gentleness, and prevention, using lightweight, layered textures.

Understand everything in our K-Beauty guide.

Start simple: a gentle cleanser, a toner, a moisturizer, and sunscreen in the morning. Then add a serum based on your needs.

Wash your face, wait one hour without applying anything, then pat a tissue on your T-zone and cheeks. Oil traces everywhere: oily skin. Only on the T-zone: combination skin. No traces but the skin feels tight: dry skin.

Yes, many are designed for reactive skin, with soothing ingredients like centella or panthenol. Introduce only one new product at a time and test it on a small area first.

Ask your doctor for advice before using a retinoid (retinol, retinal) during pregnancy or breastfeeding.

With pleasure, and it's free. Email us your skin type and concerns or contact us on Instagram: we will suggest an adapted routine.

Contact us