Accueil / Deliveries and Returns

Deliveries and Returns

Your Korean skincare products are stocked in Switzerland and shipped from our warehouse within 12 to 24 hours. Here is everything you need to know about delivery times, shipping costs, and returns.

  • Shipped in 24hSaturdays included
  • Delivered in 1-3 daysIn Switzerland, business days
  • Free from 39 CHFVia Economy delivery
  • 15-day returnsAfter receipt

1. Delivery methods and rates in Switzerland

You choose your delivery method at the checkout stage. On purchases of 39 CHF or more, Economy delivery is free and Priority delivery is reduced to 5 CHF.

  • 🚚 Economy

    Most popular

    2 to 3 business days · with tracking

    Under 39 CHFCHF 7.90
    From 39 CHFFree

  • ⚡ Priority

    1 to 2 business days · with tracking

    Under 39 CHFCHF 10.90
    From 39 CHFCHF 5.00

  • ✉️ Envelope

    1 to 2 business days · no tracking

    PriceCHF 2.50

    Ideal for a mask or a small skincare item. Offered at checkout when your order can be sent in an envelope.

💡 Tip: Need a few more francs to reach 39 CHF? A mask under 5 CHF is often enough to enjoy free delivery.

2. Shipping and order tracking

  • You place your orderYou will immediately receive a confirmation email.
  • We prepare your packageYour order leaves our Swiss warehouse within 12 to 24 hours, Saturdays included, with free samples included.
  • You track your packageAs soon as it ships, you will receive an email with your tracking number (except for envelope shipping).
  • You receive your deliveryIn 1 to 3 business days in Switzerland, depending on the chosen method. No delivery on Sundays.

Is a product temporarily out of stock? We will notify you by email. Shipments from Korea can sometimes be delayed by customs.

3. Delivery in Europe

We also deliver to Liechtenstein, France, Germany, Belgium, and Italy. Delivery is free from 39 CHF; the rate and delivery time for your country will be displayed at the checkout stage.

  • Customs: our packages ship from Switzerland. For European Union countries, import duties (VAT, customs fees) may be requested upon delivery by the carrier. These remain the responsibility of the recipient.
  • Tracking: depending on the local carrier, tracking may pause once the package arrives in your country. It continues on its way normally.

4. 15-day returns

Is a product not right for you? You have 15 days from receipt of your order to return it to us.

What we accept

  • Unopened and unused products
  • Original packaging intact (blister pack, film, box)
  • Return notified by email within 15 days

What we cannot accept

  • Products opened, tested, or used, for hygiene reasons
  • Sheet masks removed from their sachet
  • Samples and free gifts

How to make a return

  • Write to usSend an email to info@coreebeauty.com with your order number, the product concerned, and the reason for the return.
  • Receive our instructionsWe will reply with the return address and the steps to follow.
  • Send back the packageCarefully pack the product in a box, ideally the one from your order. Return shipping costs are at your expense, unless an error was made on our part or the product is defective.
  • Get a refundUpon receipt and inspection of the product, we will refund you via the payment method used for the order.

The initial order shipping costs are not refunded, except in the event of an error on our part.

5. Damaged package, missing item, or error

This is rare, but if your package arrives damaged, an item is missing, or you received the wrong product:

  • Write to us as soon as possible at info@coreebeauty.com with your order number and a photo of the package and the product.
  • We will resend the correct product or refund you, at no cost to you.

6. Frequently asked questions

How much is delivery in Switzerland?

Economy delivery (2 to 3 business days): 7.90 CHF, and free from 39 CHF purchase. Priority (1 to 2 business days): 10.90 CHF, or 5.00 CHF from 39 CHF purchase. Envelope for small items: 2.50 CHF, without tracking.

When will my order be shipped?

Within 12 to 24 hours after your order, Saturdays included. You will receive an email with the tracking number as soon as the package leaves our warehouse.

Can I change my address after ordering?

Yes, as long as the order has not been shipped. Write to us quickly at info@coreebeauty.com. Once the package has left, the address can no longer be changed.

Do you deliver outside of Switzerland?

Yes, to Liechtenstein, France, Germany, Belgium, and Italy. Delivery is free from 39 CHF. For European Union countries, import duties may be requested upon delivery.

How long do I have to return a product?

15 days from receipt. The product must be unopened, unused, and in its original packaging. Write to us first at info@coreebeauty.com to receive instructions.

Who pays for return shipping?

Return shipping costs are the customer's responsibility, unless we made an error or the product is defective. In those cases, the return is entirely at our expense.

Can I return an opened product?

No. For hygiene reasons, cosmetics that have been opened, tested, or used cannot be returned. If a product has caused a reaction, write to us: we always look for a solution.

💌 A question about your order?

Write to us by email or on Instagram: we respond quickly, 7 days a week.

Contact us Instagram @coree.beauty

📧 info@coreebeauty.com